Make a complaint about an unexpected bill

[AndyNorris48]

I'm in the second free month of my instant ink subscription and I got a bill for last month that I did not expect. I contacted instant ink UK and they told me to make a complaint via the HP website but I can't figure out how to do that. Can anyone help?

[Valsimot]

Try this, you will probably need to create an account to open a case

https://support.hp.com/gb-en/contact-hp 

When you log on to you instant ink account is there any support, virtual agent or help?

[AndyNorris48]

That link just takes me on some labyrinthine journey.

Yes there is instant ink support but they can't help with this or tell me where I contact people who can. I don't want to waste any more of my life on HP so will cancel my instant ink service.

[TEJ1602]

@AndyNorris48, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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