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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have a deskjet printer and enrolled in the insta ink. 

I misplaced the black cartridge, so I ended up buying one at the store 

Since I have misplaced the insta ink cartridge they can't see... the levels so won't send me a new one. 

 

How do I get them to send me a new black ink so I can start again?

1 REPLY 1
HP Recommended

@Ladymay

 

Welcome to the HP support community.

 

I understand that you misplaced the instant ink cartridge, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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