Missing 2 free trial months

[Amyt20]

Hello!  I just received my Envy 6055 and was excited to start my 2 months. I noticed I had to follow the instructions to a T so I went through it but when it got to the page that was for entering a shipping address, not fillable areas were there. I refreshed. Exited and re-entered the app. Always the same issue. I then exited out of that and hit the instant ink tile and signed up online, where it allowed me to enter in my information. Then I realized I think I made a mistake. I did not receive the 2 month free trial and it says they re already sending me ink, but I just loaded the ink that came with my printer. Please help me to fix this issue. I have attached the screenshot of why I could not complete the registration through the app. I tried several times. Please help as it is unfair that I could not complete the process on my app. I just opened and set up my printer today. I’ve been on hold with customer service for an hour.

Note nowhere to fill in address

(Note when I submit my post, I cannot see the screen shot. It reads “Shipping. Please provide a shipping address so we know where to send your ink.” Then nowhere can I enter anything. Immediately below is a checkbox that reads “I’d like to sign up for text messages to receive updates on my HP Instant Ink account.”)

[Jay_G24]

Hi @Amyt20,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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