Missing 2 month free trial

[OliviaMoody]

Hiya,

I bought a printer last week with a 2 month instant ink trial and it hasn’t come up on my account. Please can you help with this? 

Many thanks,

Olivia

 

[Riddle_Decipher]

@OliviaMoody Have you registered for instant ink services? If not: Click here for details on how to enroll & get started.

If not, here's what you need to do:

Please check the contents of your printer box for an enrollment code relating to your trial.

Note: 

• If you are in the trial subscription of the 15 pages plan, And you wish to enable the free months from the offer made to you,
• You'll need to upgrade the plan to 50, 100 or 300 page-plan.
• Please note that you will be charged only after the free trial ends though you have upgraded to any of the above paid plans
  • Please change the same and get back to us with the results,

If you have the printer enrolled and if the trial was not applied, Please send me a screenshot of the trial through a private message with the details and I'll get the trial applied. 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a message to get this started:

Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.

[OliviaMoody · Accepted solution]

Hiya,

Sorry I managed to sort this last night using your WhatsApp help service. I had signed up and followed every step. They managed to sort it out on their end as it did not come up on my account at all.

many thanks,

Olivia 

[Riddle_Decipher]

@OliviaMoody I'm glad you've got that sorted,

If you need anything else, feel free to write to us anytime,

And have a good day, ahead.