cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
OliviaMoody
Level 1
2 1 1 0
Message 1 of 4
177
Flag Post

Solved!

Missing 2 month free trial

HP Recommended
HP DeskJet 2700
Microsoft Windows 10 (32-bit)

Hiya,

I bought a printer last week with a 2 month instant ink trial and it hasn’t come up on my account. Please can you help with this? 

Many thanks,

 

Olivia

image.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
OliviaMoody
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hiya,

 

Sorry I managed to sort this last night using your WhatsApp help service. I had signed up and followed every step. They managed to sort it out on their end as it did not come up on my account at all.

 

many thanks,

 

Olivia 

View solution in original post

0 Kudos
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 4
Flag Post
HP Recommended

@OliviaMoody Have you registered for instant ink services? If not: Click here for details on how to enroll & get started.

 

If not, here's what you need to do:

Please check the contents of your printer box for an enrollment code relating to your trial.

 

Note: 

  • If you are in the trial subscription of the 15 pages plan, And you wish to enable the free months from the offer made to you,
  • You'll need to upgrade the plan to 50, 100 or 300 page-plan.
  • Please note that you will be charged only after the free trial ends though you have upgraded to any of the above paid plans
    • Please change the same and get back to us with the results,

If you have the printer enrolled and if the trial was not applied, Please send me a screenshot of the trial through a private message with the details and I'll get the trial applied. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a message to get this started:

Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

0 Kudos
OliviaMoody
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hiya,

 

Sorry I managed to sort this last night using your WhatsApp help service. I had signed up and followed every step. They managed to sort it out on their end as it did not come up on my account at all.

 

many thanks,

 

Olivia 

View solution in original post

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 4 of 4
Flag Post
HP Recommended

@OliviaMoody I'm glad you've got that sorted,

If you need anything else, feel free to write to us anytime,

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation