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‎06-24-2024 07:22 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer
Operating System: macOS 12.0 Monterey

I haven't used my printer since Nov 2023, I use the 50 pages a month plan. I should have at least 150 pages rolled over. However, when I went into my account today there weren't any that rolled over. This is concerning as I have been paying monthly for this. Additionally, I see many other people have had similar issues. Please help.

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1 REPLY 1

‎06-25-2024 07:08 AM

HP Recommended

Hi @ddedeo,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To look into this issue I would need a few details. 

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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