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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RachelHolm
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Missing Setup Cartridges - Unable to Return Printer

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HP ENVY Photo 7155

I purchased my printer over a year ago in preparation for using a home office in the future. I didn't open it until a few weeks ago. There were no ink cartridges so I ordered replacement cartridges. I inserted the replacement cartridges today and now the printer is saying I need to use the setup cartridges that came with the printer. I have tried resolving the issue with HP Virtual Assistant and it tells me to return the device to the seller. I cannot return it because I purchased it over a year ago.  Is there a way to bypass the setup cartridge process?

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asmita6658
HP Support Agent
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Hi @RachelHolm

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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