Missing a delivery

[HRCamper]

Received email to replace cartridge for color ink and a new one was being shipped. The problem is I don’t have a cartridge for neither color or black. I looked back at my shipments but all seems ok. However when I signed up I needed both cartridges.  They sent me cartridges but I was already out of ink when I started the program so

 I have never had any on hand as a backup.  Right now I’m out of color and can’t print until the next shipment arrives which according to tracking won’t be here for another 12 days! How do I get the cartridges I need when I’m out of ink if the order is processed after I run out?  Shouldn’t I have cartridges on hand? How do I correct this so I quit running out of ink? 

[Anand_Andy]

Hi @HRCamper,

Welcome to the HP Support Community

I understand you are facing an Instant Ink shipment issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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