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Microsoft Windows 11

When logged into my account, I only seeing 2 months free trial months. On the flyers, it says I have 6 months trial. I don't use my printer very often, so I just found out today. Contacted Customer Service and wasn't able to helped me get the 4 missing trial months that I was promised when I purchased the printer. Any recommendations of what should I do as a next step since Support was unable to help? TIA

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Hi @Nephej,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

I would need the details of the free trial offer provided to you which says 6 months trial. Kindly share the screenshot or the image of it.

 

And I also need a few details along with that. Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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