Missing out 4 free months

[Nephej]

When logged into my account, I only seeing 2 months free trial months. On the flyers, it says I have 6 months trial. I don't use my printer very often, so I just found out today. Contacted Customer Service and wasn't able to helped me get the 4 missing trial months that I was promised when I purchased the printer. Any recommendations of what should I do as a next step since Support was unable to help? TIA

[Nal_NR]

Hi @Nephej,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

I would need the details of the free trial offer provided to you which says 6 months trial. Kindly share the screenshot or the image of it.

And I also need a few details along with that. Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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