Missing plan in HP Instant Ink page

[AndyP86]

Hi,

I joined Instant Ink last December when I stayed in my university's dorm room (in IA).

Last March, I moved back to my home (in CA) and left my printer there (in my dorm room).

Recently, I have just recognized that my Instant Ink subscription is charging me monthly. So, I go to https://instantink.hpconnected.com/ to downgrade my plan. And I cant find my subscription/plan. The Instant Ink page requires me to sign up again for new printer.

Could you please check my account and tell me what i need to do for this case?

Thanks.

p/s: The attachment is 

[Riddle_Decipher · Accepted solution]

@AndyP86 We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.