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SaraBethFish
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Message 1 of 2
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Missing set up cartridges HP envy 5055

Envy 5055

L

Hi there,

I purchased my hp printer from Amazon in February and am just now getting it hooked up to use and I am missing the ink set up cartridges. I purchased new hp 65 cartridge's and am getting a message that says install set up cartridges. How do I bypass this please. I really need to use my printer ASAP and am not able or have $  to get a new one. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Missing set up cartridges HP envy 5055

@SaraBethFish, Welcome to the HP Support Community!

 

Setup ink cartridges go with the printers, which are designed to initialize the printer. These ink cartridges are not available in stores.

Let us perform a reset in order to bypass this error.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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