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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kat102
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Money taken from my bank account twice even though brought my own ink

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Hp envy 5020

Money has been taken out of my bank account twice now when it shouldn’t have done as I have purchased my own ink. 

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Kumar0307
HP Support Agent
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@Kat102, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant ink?

If yes, then there will be monthly charge as per the plan you have selected.

 

Since the instant ink account details are confidential, please send me the required information via private message to assist you better.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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