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‎05-28-2020 03:49 AM - edited ‎05-28-2020 04:02 AM

HP Recommended
Product: HP ENVY 5055 Wireless All-in-One Photo Printer
Operating System: Microsoft Windows 10 (32-bit)

hpProblem.pnghpProblem0.png

 

 

* When your printer is not connected to the Internet for an extended period of time, monitoring is interrupted

* If you try again later, and the printer status is still Offline

 

 

My Plan : FREE plan for 15 pages a month

 

I wasn't home for 20 days.
I can print now( I just printed 4 sheets ) but Instant web and my printer can not connected.
How should I solve this problem?

1 REPLY 1

‎06-01-2020 10:59 PM

HP Recommended

Hi @KMichel

Welcome to the HP Support Community. I'd be happy to assist you.

 

Restart your wireless router, the printer, and the PC.

 

Make sure the printer is connected to the internet. Tap on the wireless icon on the printer to check the wireless status of the printer.

The blue wireless light should be steady.

To know how to connect the printer to the wireless network, kindly refer to this document.

 

For more info on resolving this issue, kindly refer to this document.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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