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‎08-20-2022 12:07 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 11

My mother passed away. I cannot access her instant ink account to cancel. This has been ongoing for a year. I can't figure out how to cancel it. Any help would be appreciated.

2 REPLIES 2

‎08-30-2022 09:18 AM

HP Recommended

Hi @KSP3

 

Welcome to the HP Support Community. 

 

My sincere apologies. I understand that you are unable to access her instant ink account. I'd like to help!

I am sending you a private message, Please check your private message icon on the upper right corner of your HP Forums profile,

Next, to your Profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎08-31-2022 09:46 AM

HP Recommended

Hi @KSP3,

 

We did not hear from you. Are you still looking for assistance? Let us know.

Elohi_NR
I am an HP Employee
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