Moved UK-USA -. Can't get instant Ink even though cancelled UK sub

[Johnny232]

Just moved form UK to US. Can't get instant ink.

Printer linked to another account - getting error message below when try to set up instant ink in US. UK instant ink account cancelled. Very frustrating.

Unable to register the printer to your account

This printer is associated with another account. You can use this printer and the HP Smart app to print, scan, copy, and more, but you will not have access to cloud features like Print Anywhere.

HP will provide information in the future when you can request access to use cloud features of this printer.

(Error Code: UA_400_EB000U0004)

[Gaya1239]

Hi @Johnny232,

Welcome to the HP Support Community

I understand you set up your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Please refer to this document : HP printers - 'We're sorry, something went wrong' error (Error Code: UA_400_EB000U0004)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Johnny232]

OK so I did all that and it was looking good but now it won't install instant ink and I get an error code:

Message code: GCAG001