Moved Uk to Spain - Issue with changing billing address

[CaroleG2]

Hi, I have cancelled my account in the UK (as advised by HP Chat). Have tried many times to change my billing details/create new account in Spain in order to sign up for Instant ink. I’m going round in circles as I keep getting the message ‘already have account ( UK address) an no option to change to Spain. Any advice on hat to do please. 

[Kumar0307]

@CaroleG2, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to re-enroll the printer in Instant Ink after moving to a different country. Kindly use a new email address for the account.

Use the new claim code on the printer to enroll.

Refer to this document for assistance - Enrolling in HP Instant Ink

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[CaroleG2]

Thanks for the advice. Have tried to open a new account in Spain using another email address. Unfortunately, HP system still says I already have an account (in the UK) and insists I sign in. Why so complicated? 

[Kumar0307]

@CaroleG2

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.