Moved my router and now it says I have incompatible instant ink cartridge

[DaDude57]

This has been the second time that this has happened to me since owning this printer.  Prior to this hands down the best printer I have ever owned.  This instant ink program has taken a good idea and made it so frustrating and time consuming.

I recently got a new router.  Updated all my equipment to the new password for the router.  First the printer shows up offline.  I use various tools to troubleshoot.  I have unplugged, replugged, and now I have Console cannot be used until printer is enrolled in instant ink program.  I checked this and it shows that it is in the instant ink program, but now it is coming up with incompatible cartridges.

This is crazy.  I have no idea what I am now supposed to do and I have important documents to print.

[Betty0610]

@DaDude57

Welcome to the HP Support Community.

I'd be happy to assist you with the error message.

Let's remove and add web services:

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!