• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5055 All-in-One Printer

I'm trying to switch Instant Ink from France to the United States and having trouble. I've canceled the service for my two printers, but can't seem to get the account itself switched to my new address in Missouri.

3 REPLIES 3
HP Recommended

Hi @RussellBarr,
Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

* To change the country/region for a printer in Instant Ink, add the printer to a different HP account (Use a different Email address) in the desired country/region.
* Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.

 

Step 1: Cancel your HP instant ink account for the old country.
Please follow the steps listed below to cancel your HP instant ink account:
1. Go to http://hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
2. In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel. 
3. Check the Print History or the ePrint address of the printer to confirm you have selected the correct printer. 
4. In the My Account area, click Change Plan.
5. Click Cancel Enrollment.
6. Click Next, and then Cancel Enrollment to confirm your cancellation request.

You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes successfully.
You will not be able to print using the HP instant ink cartridges after the billing cycle ends.

You can refer to this document for reference: https://support.hp.com/in-en/document/c03767641

 

Step 2: Enroll to instant ink in the new country with a different email address.
Please follow the steps listed below to enroll the printer to instant ink:
1. Sign in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions and click on the sign-in option.
2. In the Status area of your HP Instant Ink account page, click Enroll
3. Choose one of the available plans.
4. Click Add Printer. Follow the on-screen instructions to connect your printer to HP Instant Ink.
5. If the printer appears but is listed as offline, make sure it is connected and online, and then click Try again.
6. On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
7. On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
8. On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.
You may also refer to this HP document: https://support.hp.com/in-en/document/c03767639

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thanks for answering my request for help. Sorry I did't respond before. 

This was my original question: "I'm trying to switch instant ink from France to the US, and having trouble. I've canceled Instant Ink for both my printers, but I can't seem to get the account itself switched to my new address in Missouri."

     I followed your very thorough advice but, I'm still stuck. When I log into my HP account and go to Instant Ink, it immediately takes me to the French site. I've spent hours there. It does say that, the printer I had enrolled, is no longer enrolled. However, I cannot find anywhere on the site where it will let me cancel the account. If you have any advice, I'd love to hear it.

     On another note, I replaced the cartridges with regular, non-Instant Ink cartridges, and the printer rejects them, saying they are the wrong type, but I know they are correct. I suspect there is still some confusion that is Instant Ink related. Until I get some answers, the printer is useless to me.

HP Recommended

Hi @RussellBarr,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

You need to enroll with a different email address in the US. Do not use the email address that you used in France.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.