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‎10-12-2024 05:30 AM

HP Recommended

I need to move my subscription to new printer as old printer is jammed

1 REPLY 1

‎10-14-2024 02:32 PM

HP Recommended

Hi @AMW1963 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

 

To move your HP Instant Ink subscription to a new printer, follow these steps:

1Learn how your account changes when you replace an enrolled printer.

Home / Home Office: The HP Smart app has a printer replacement function that allows you to keep rollover pages, trial months, prepaid amounts, account history, and other account information from the previous printer.

Follow the instructions that came with the new printer to set it up. Make sure to use the HP Smart app, and select the option for replacing an existing printer. If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer during printer setup.

If you purchased a replacement printer, watch for the printer replacement option during setup with the HP Smart app.

 

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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