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AlfK
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Message 1 of 2
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My Black ink cartridge suddenly says 'Failed' am signed up for instant ink but have no new cartridge

Envy 6230 printer
Microsoft Windows 10 (64-bit)

my black ink cartridge suddenly reporting as 'Failed'. Tried all the things like checking firmware, cleaning head, turning off/on but still no black cartridge.

 

I am paid up for instatnt ink but no cartridges have yet been sent to me and my warranty says 13 days to go.....what do I do???

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Message 2 of 2
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My Black ink cartridge suddenly says 'Failed' am signed up for instant ink but have no new cartridge

@AlfK,

 

Thank you for posting your query on HP Community,

 

As the issue is related to Instant ink cartridges, Please ensure you have followed all the steps suggested in this support document. Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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