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My HP 6975 Cannot print black ink

HP Recommended
HP Office Jet Pro 6975
Microsoft Windows 10 (64-bit)

My HP Office Jet Pro 6975 will not print black.  I have changed the cartridges twice.  cleaned print heads multiple times, aligned the carriage, and did a hard reset. Still no black. Color cartridges work fine.  I've spent a fortune on these cartridges trying to get it going.  Please help!!

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HP Recommended

@cggp, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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