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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
benbam
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My HP 8020 in connected to the intenet and enrolled in InstaInk but will not connect to the Instaink

HP Recommended
OfficeJet 8020
Chrome OS

It has not connected to insta ink for a year - the last time I did a factory reset of the printer.

I sincerely hope that I do not need to do a factory reset monthly to sync with instaink.

 

the Printer is online , and I can print from it from mulitple OS's

it has a static wireless IP and the Manual DNS of 8.8.8.8 and 8.8.4.4

I have removed webservices and readded them

I haVe rebooted the the Printer 

Ben Meltzer
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Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@benbam

 

Welcome to the HP Support Community.

 

Assign manual IP to the printer-

 

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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