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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CHACHRED
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My HP Envy photo has never been able to connect to web services.

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HP ENVY Photo 7134

I need to find out where I can get a refund and where to put a complaint in!

I bought my printer 2 and a half years ago. It wouldn't connect to web services and even after many hours wasted on the phone to support they told me there was a problem at HP and they were trying to sort it. Needless to say they didn't.  Due to recent times I've found myself working from home and using my printer more. So I tried once again, this time I had the pleasure of paying £17.99 to talk to support  only for them to tell me it was my service providers fault, cut a long story short I contacted them and they said it wasn't. This was the second call of the day and they repeated pretty much everything they did when I fist bought the machine. Oh and even though I paid the £17.99 under the impression if they couldn't resolve the issue I would get a refund...It does say that just before you pay, the lovely customer service lady didn't know anything about it and couldn't find my payment even though I had an email with the number in font of me. 

All I got from HP was I'm sorry but your warranty has ran out otherwise we would have sent you a new printer...what?? Why didn't they do this in the first place when it was in warranty??? Terrible service, leaves a really bitter taste in my mouth. I know the machine is a couple of years old now but that really isn't the point. IT NEVER WORKED!!!!!! I would like to contacted via email for someone to resolve this issue. 

A really unhappy customer who feels like they have been fobbed off!

3 REPLIES 3
TEJ1602
HP Support Agent
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@CHACHRED, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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CHACHRED
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l wait to see if my issue can be sorted....I mean its only been 3 years. 

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TEJ1602
HP Support Agent
HP Support Agent
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@CHACHRED

 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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