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Chollie Student
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My HP Envy won't print. The screen says the printer can't be used until it is enrolled in HP instant

HP Envy 5032

My HP Envy won't let me print. The message on the screen says I have to enrol in HP instant ink before I can print but I did that a few months ago. I haven't used the printer for a few weeks because I moved house. Anyone help?

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My HP Envy won't print. The screen says the printer can't be used until it is enrolled in HP instant

Hi @Chollie

 

Welcome to the HP Support Community. 

 

Try rebooting the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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