09-09-2019 04:20 AM
My HP Envy won't let me print. The message on the screen says I have to enrol in HP instant ink before I can print but I did that a few months ago. I haven't used the printer for a few weeks because I moved house. Anyone help?
09-11-2019 07:50 AM
Welcome to the HP Support Community.
Try rebooting the devices -
1) Turn off the Router, Printer, and the computer/ mobile devices.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer/ mobile devices.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
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