cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chollie
New member
1 0 0 0
Message 1 of 2
124
Flag Post

My HP Envy won't print. The screen says the printer can't be used until it is enrolled in HP instant

HP Recommended
HP Envy 5032

My HP Envy won't let me print. The message on the screen says I have to enrol in HP instant ink before I can print but I did that a few months ago. I haven't used the printer for a few weeks because I moved house. Anyone help?

Tags (1)
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,430 1,703
Message 2 of 2
Flag Post
HP Recommended

Hi @Chollie

 

Welcome to the HP Support Community. 

 

Try rebooting the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation