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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
paresh2
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My HP Ink Tank Wireless 415 Printer not printing black colour in print even tank level ok

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Sony Vaio
Microsoft Windows 7 (64-bit)

My HP Ink Tank Wireless 415 Printer not printing black colour in print even tank level ok

Product No: Z4B53A

Serial No: [edited]

PER:06PF

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Betty0610
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@paresh2

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

Clean the printheads using the HP software, and then evaluate the results.

  1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  2. On the HP Printer Assistant window, click Maintain Your Printer.

  3. Click the Device Services tab, and then click Clean Ink Cartridges.

    A Print Quality Diagnostic page prints.

    Example of a Print Quality Diagnostic page

  4. Examine the Print Quality Diagnostic page.

    • If the print quality is acceptable, click Done. You can stop troubleshooting.

    • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

      NOTE: 

      If the printheads are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

      If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05627782

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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