12-31-2019 01:00 AM - last edited on 12-31-2019 07:40 AM by kevin-t
My HP Ink Tank Wireless 415 Printer not printing black colour in print even tank level ok
Product No: Z4B53A
Serial No: [edited]
01-02-2020 09:48 AM
Welcome to the HP Support Community.
Are you able to copy in black?
Clean the printheads using the HP software, and then evaluate the results.
Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.
HP Printer Assistant opens.
On the HP Printer Assistant window, click Maintain Your Printer.
Click the Device Services tab, and then click Clean Ink Cartridges.
A Print Quality Diagnostic page prints.
Examine the Print Quality Diagnostic page.
If the print quality is acceptable, click Done. You can stop troubleshooting.
If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.
If the printheads are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05627782
Let me know if this helps.
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Have a great day!
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