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Microsoft Windows 10 (64-bit)

My HP Office Jet Pro 6970 will not print the color BLUE. It comes out as in a PINKish color. Have cleaned ink cartridge contacts, and done all the other things recommended in the troubleshooting guide. I am using an InstantInk cartridge that came with the printer.

2 REPLIES 2
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@edthec,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We appreciate you for doing business with HP.

 

We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

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Take care and have a good day.

Rainbow23 - HP Support.
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Hi there,

 

The link below should help you solve your print quality problem:

 

HP OfficeJet Printers - Fixing Print Quality Problems 

 

Regards,

SofiaML

I work on behalf of HP.
my testing
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