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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
blastmaker
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My HP Office Jet Pro 9010 wont connect to the Wifi

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HP Office Jet Pro 9010
Microsoft Windows 10 (64-bit)

I turn it on and I get a Message on the printer screen " Cartridge cannot be used until printer is enrolled in HP Instant Ink"  I am enrolled in HP Instant Ink with a current credit card.  I push the hide button and get the message about printing an alignment page.  No other options.  I hit continue and it states printing the alignment page and that continues for hours with no printing done.   I have been unplugging at this point.  At no time does the blue Wifi light come on.  I am using  wireless connection. 

 

thanks for any help

Kelly

1 REPLY 1
Kumar0307
HP Support Agent
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@blastmaker, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. 

 

Let us try these steps:

 

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Try printing.

If the error persists, to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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