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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
08-13-2021 09:19 AM - last edited on 08-13-2021 01:45 PM by RodrigoB
Product: HP Office Jet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)
I turn it on and I get a Message on the printer screen " Cartridge cannot be used until printer is enrolled in HP Instant Ink" I am enrolled in HP Instant Ink with a current credit card. I push the hide button and get the message about printing an alignment page. No other options. I hit continue and it states printing the alignment page and that continues for hours with no printing done. I have been unplugging at this point. At no time does the blue Wifi light come on. I am using wireless connection.
thanks for any help
1 REPLY 1
08-16-2021 07:49 AM
@blastmaker, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print due to this error.
Let us try these steps:
Restart the wireless router, the printer, and the PC
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- Try printing.
If the error persists, to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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