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While I was in the middle of a big printing project, my printer starts giving me this message.  It completely stopped printing.  I went into my account and realized that my credit card expiration date had changed to a date in the future.  I absolutely could not print despite having 12 cartridges available!  That means they're going to stick me with a bunch of cartridges should I decide to go on vacation or print less or whatever.  On top of that, the program is telling me that it may 24 hours to update.  I'm not a happy camper.  

1 ACCEPTED SOLUTION

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Hi @Cindylou4,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your billing information needs to be updated on your HP instant ink account.


Please follow the steps listed below to update the billing information:
 

  1. Sign into your Instant Ink account.
  2. Click Account in the left menu, then Billing.
  3. Click Change Payment Method to open the Billing details window.

NOTE:

  • Re-enter all information, including card number, CVV, and expiration date.
  • Make sure postal codes are in the correct format.
  • Each subscribed Home / Home Office printer is billed separately.

PayPal

Home / Home Office: PayPal cannot be selected during initial printer setup, but you can switch to it after enrollment is complete.

 

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Cindylou4,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your billing information needs to be updated on your HP instant ink account.


Please follow the steps listed below to update the billing information:
 

  1. Sign into your Instant Ink account.
  2. Click Account in the left menu, then Billing.
  3. Click Change Payment Method to open the Billing details window.

NOTE:

  • Re-enter all information, including card number, CVV, and expiration date.
  • Make sure postal codes are in the correct format.
  • Each subscribed Home / Home Office printer is billed separately.

PayPal

Home / Home Office: PayPal cannot be selected during initial printer setup, but you can switch to it after enrollment is complete.

 

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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Thank you.  I just want to add that Check with www.hpinstantink.com is too vague.  I think folks expect the worst.  Maybe the message should say "check/update your payment info".  I was working on that Saturday and needed to print right then.  Surely HP diagnostics can update with more detail. 

HP Recommended

You are welcome, @Cindylou4,

Thank you for the update.

 

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 - HP Support.
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