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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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My HP envy 4520 printer

HP Recommended
envy 4520
Microsoft Windows 10 (64-bit)

wont't print colour

 

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HP Support Agent
HP Support Agent
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@AnnMac49

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Let's clean the cartridges:

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, then touch Setup.

  3. Touch Tools, then touch Clean Cartridges.

  4. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  5. NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

     

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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