12-18-2019 12:19 AM
wont't print colour
Solved! Go to Solution.
12-20-2019 01:59 PM
Welcome to the HP Support Community.
Are you able to copy in color?
Let's clean the cartridges:
Make sure to load the input tray with plain, white paper.
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do...
Let me know if this helps.
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Have a great day!
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