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My HP6820 printer will not accept my PIN for scanning to email nor will it allow me to change it.

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Microsoft Windows 10 (64-bit)

MY HP6820 only recently started to require me to enter a PIN in order to scan to email the PIN arrive by email.  The PIN has worked only one time and now the printer does not accept the PIN nor does it send a new PIN when I request one.  I did not ask for the security of using a PIN for any of my HP6820 functions and would like to disable the requirement.  Can anyone help me before I just throw the whole dang thing in the trash and replace it with something less invasive?

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before you can scan to email, you must configure your email with a local email client, such as the Windows Mail app, Microsoft Outlook, Mozilla Thunderbird, or Windows Live Mail. If you already have a local client configured on your computer or do not want to scan to email, skip to the next step. 

  • Windows Mail app is pre-installed on all Windows 10 computers. Search Windows for mail, open the app, and then add your email address. If you are using Windows 8, go to How to set up email account in the Mail app in Windows 8.1 (in English). 

  • Microsoft Outlook is available for purchase at the Microsoft Store (in English), either individually or as part of the Microsoft Office Suite. Go to How to set up an Internet email account in Outlook 2013 or 2016 (in English) for instructions to add your email. 

  • Mozilla Thunderbird is available for download at Mozilla Thunderbird (in English). Follow the on-screen prompts to install Thunderbird and add your email. 

  • Windows Live Mail is no longer available to download but still works if you already have it. Make sure the email you want to scan to is added to Live Mail. 

Step 1 Setup Scan to Email - 

  • 1.) Click Start, and then click Programs. 
  • 2.) Click HP, click the name of the printer, and then click Scan to Email Wizard. 
  • 3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens. 
  • 4.) On the 1. Start page, enter the sender's email address in the Email Address field. 
  • 5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel. 
  • 6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next. 
  • 7.) On the 2. Authenticate page, enter the SMTP Server and Port Number. 
  • 8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. 
  • 9.) Select the Maximum Size of Email from the drop-down menu. 
  • 10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next. 
  • 11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next. 
  • 12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration. 
  • 13.) When the Congratulations message displays, click Finish to complete the configuration. 

Step 2 Scan to Email -  

  • 1.) Load the document on the scanner glass according to the indicators on the printer. 
  • 2.) From the Home screen on the printer control panel, touch the Scan icon . 
  • 3.) Touch Scan to E-mail. 
  • 4.) Touch Send an E-mail. 
  • 5.) Select the From address that you want to use. This is also known as an "outgoing email profile." 
  • 6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished. 
  • 7.) Touch the Subject button to add a Subject line. 
  • 8.) Touch the Next button. 
  • The scan settings will display on the printer control panel screen. 
  • 9.) To change any of the scan settings, touch the Settings button, and then select the desired settings. 
  • After selecting the desired settings, continue to the next step. 
  • 10.) Touch the Scan button to start the scan job. 

You may also refer to this document - HP Printers - How to Scan (Windows) 

Hope this helps! Keep me posted for further assistance.
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