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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Steven1231
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Message 1 of 2
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My Hp Printer cannot connect with Wifi

HP Recommended
Mac OS X 10.10 Yosemite

my printer is HP Officejet Pro 8610 ,  i have tried to connect it with my wifi (Hitron), however, it failed many times and its result was MAC address is filtering my printer to connect it. I have tried to look on my wifi router profile, however, still dont know what to do to solve this problem, if anyone have experienced this problem before, please give me some instruction 

thank you 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Steven1231,

 

I'd like to help!

 

What is the exact error message when you try and connect a printer?

 

Could you please print a network configuration page and share it with me?

  • Load plain white paper into the input tray.
  • On the printer control panel, touch the Wireless icon, and then touch the Settings icon.
  • Touch Print Reports, and then touch the Network Configuration Page. A Network Configuration Page prints

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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