-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- My Instant Ink Magenta Cartridge is Faulty
Create an account on the HP Community to personalize your profile and ask a question
04-28-2021 03:32 PM
Hi
The magenta cartridge on my printer is faulty. I have followed all the troubleshooting tips and because it's not empty, I can find no way of getting a replacement.
I've have cleaned the heads about 6 times (waste of paper and ink in the other cartridges) but if anything, it is now worse.
How do I get a replacement?
Mark
Solved! Go to Solution.
Accepted Solutions
05-02-2021 09:29 AM
Welcome to the HP support community.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-02-2021 09:29 AM
Welcome to the HP support community.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-12-2021 08:05 AM
Feel free to contact us in the future if you need any assistance.
Sandytechy20
I am an HP Employee
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent