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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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My Instant Ink color cartridge is defective. How do I get a replacement?

HP Recommended
HP Envy 5030
Microsoft Windows 10 (64-bit)

I have been using my ENVY 5030 Instant Ink printer for a year with no trouble. Suddenly the color cartridge will not work anymore. It says there is a problem with the cartridge. I have tried cleaning the contacts with water and a lint free cloth.  This did not help. I have tried hard power cycling the printer. Also with no improvement. I am able to limp along in single cartridge mode, if I remove the color cartridge. But I would like to get back to normal printer operation including color output. Please let me know how I can request a replacement Instant Ink supply. 

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HP Recommended

@AppleTree37, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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