My Instant Ink color cartridge is defective. How do I get a replacement?

[AppleTree37]

I have been using my ENVY 5030 Instant Ink printer for a year with no trouble. Suddenly the color cartridge will not work anymore. It says there is a problem with the cartridge. I have tried cleaning the contacts with water and a lint free cloth.  This did not help. I have tried hard power cycling the printer. Also with no improvement. I am able to limp along in single cartridge mode, if I remove the color cartridge. But I would like to get back to normal printer operation including color output. Please let me know how I can request a replacement Instant Ink supply. 

[Kumar0307]

@AppleTree37, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!