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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dd61965
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My Laptop and printer are not communicating with each other!

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HP Officejet Pro 6830 e-All-in-One.  When printing in the past i had to switch from my internet to the Hp printer to print anything.  Then yesterday I lost the HP printer option.  Usually my Son-in-law comes over to trouble shoot but with covid I am on my own to figure it out.  Please help.  Thank you.

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Kumar0307
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@Dd61965, Welcome to the HP Support Community!

 

Do you have a wireless router at your place?

It seems like you were using wifi-direct option to print. This is used only when you do not have access to a wireless router.

For more info on printing using wifi-direct, refer to this document - Printing with Wi-Fi Direct.

 

if you have a wireless router, follow these steps to connect the printer to the wireless router

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Make sure your PC is connected to the same wireless network. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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