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‎07-20-2024 03:20 AM

HP Recommended
Product: HP DeskJet 3760 All-in-One Printer

I had a problem with my toner, so I didn't print for many (almost a year) months.

I contacted the customer service and they shipped new toner. They are yet to arrive.

 

But I just realized that my accumulated pages disappeared. I have 0.

Why and how did it happen? 

I didn't use them and I have a right to accumulate pages by the subscription

 

1000038081.jpg

 

 

 

1 REPLY 1

‎07-22-2024 10:39 AM

HP Recommended

Hi @Ilaria97,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your instant ink account rollover pages that have disappeared.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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