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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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I've been using instant ink for several years and never had a problem until today.  My new Black ink cartridge does not work and I need a replacement one.  I could not find a way to connect with a Real agent. not virtual one. The virtual one did not help.

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Hi @Anita106,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try the following steps below:

 

SINGLE CARTRIDGE MODE

If the issue persists, use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.

 

NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

Install two ink cartridges in the printer to exit single-cartridge mode.

 

 

You may also perform the steps from this document and keep me posted on the results. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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