My black ink cartridge shows ink but its not pringint

[Drewster1960]

HP Smart shows there is still ink but the cartridge is not printing.  Need to get a cartridge on my plan

[Sneha_01]

Hi @Drewster1960,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your black ink cartridge shows ink but is not printing, and you’re enrolled in an HP Instant Ink plan, here’s what you can do to address the issue:

Troubleshooting Steps for Black Ink Cartridge Issues

Check Cartridge Installation:

• Make sure the black ink cartridge is properly installed in the printer. Remove and reinsert it to ensure a secure fit.

Perform a Printhead Alignment:

• Use the printer’s menu or HP Smart app to perform a printhead alignment. This can help resolve alignment issues that might affect printing.

Clean the Printhead:

• Use the printer’s cleaning utility to clean the printhead. This can help clear any blockages or clogs that might be preventing ink from flowing.

Inspect the Printhead:

• If your printer has a removable printhead, take it out and clean it gently with a lint-free cloth dampened with distilled water. Ensure the printhead is completely dry before reinserting it.

Check for Firmware Updates:

• Ensure your printer’s firmware is up to date. Outdated firmware can sometimes cause issues with ink cartridges.

Run Diagnostic Tests:

• Use HP Smart or the printer’s control panel to run diagnostic tests. These tests can help identify issues with the printhead or cartridges.

Replace the Cartridge:

• If the cartridge is not printing despite showing ink, it may be defective. If you're on an HP Instant Ink plan, you can request a replacement cartridge through the HP Smart app or HP's website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support