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HP OfficeJet 3830 All-in-One Printer

My color ink has dried up and is not printing correctly. I need new color cartridge sent ASAP. Thank you

1 REPLY 1
HP Recommended

@Heyyou8722

 

Welcome to the HP support community.

 

I understand that the ink cartridge is dried, I am glad to assist you.

Is the printer enrolled in an instant ink account?

If not, follow these steps to fix the issue:-

Manually clean the area around the ink nozzles

  • Gather the following materials:
  • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
  • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
  •   CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
  • Turn on the printer.
  • Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.
  • The carriage moves to the center of the printer.
  • Image: Open the ink cartridge access door
  • Wait until the carriage is idle and silent before you continue.
  • Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
  • Image: Press down to remove the ink cartridge
  •   CAUTION: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  • Hold the ink cartridge by its sides.
  • Image: Hold the ink cartridge by its sides.
  • Inspect the ink cartridge contacts for ink and debris buildup.
  •   CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  • Image: Do not touch the contacts or nozzles.
  • Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
  • Clean the face and edges around the ink nozzle with the swab.
  •  CAUTION:Do not clean the ink nozzle plate.
  • Image: The ink nozzle and ink cartridge contacts.
  1. Nozzle plate - Do not clean
  2. Area surrounding ink nozzle - Do clean
  3. Ink cartridge contacts - Do not clean
  • Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  • Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.
  • Image: Push the ink cartridge into its slot until it locks into place.
  • Repeat these steps to clean around the nozzles on the other ink cartridge.
  • Close the ink cartridge access door.
  • Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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