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08-30-2022 11:13 AM
Welcome to the HP support community.
I understand that the ink cartridge is dried, I am glad to assist you.
Is the printer enrolled in an instant ink account?
If not, follow these steps to fix the issue:-
Manually clean the area around the ink nozzles
- Gather the following materials:
- Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
- Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
- CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
- Turn on the printer.
- Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.
- The carriage moves to the center of the printer.
- Wait until the carriage is idle and silent before you continue.
- Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
- CAUTION: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
- Hold the ink cartridge by its sides.
- Inspect the ink cartridge contacts for ink and debris buildup.
- CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
- Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
- Clean the face and edges around the ink nozzle with the swab.
- CAUTION:Do not clean the ink nozzle plate.
- Nozzle plate - Do not clean
- Area surrounding ink nozzle - Do clean
- Ink cartridge contacts - Do not clean
- Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
- Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.
- Repeat these steps to clean around the nozzles on the other ink cartridge.
- Close the ink cartridge access door.
- Reconnect the power cord, and then turn on the printer.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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