My color ink is gone and I have not received another cartridge. Can I get a replacement please?

[Jeff1888]

My color ink was out.  I have not received a another yet.   The one I purchased will not work.  Can I pause InstantInk until I receive another cartridge?

[sonnyhouse]

please send new ink

[Sneha_01]

Hi @Jeff1888,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Yes, you can manage your HP Instant Ink account to pause or adjust your service until you receive a replacement cartridge. Here's how you can handle the situation:

**1. Pause Instant Ink Service

A. Log into HP Instant Ink Account:

• Go to the HP Instant Ink website and log in with your HP account credentials.

B. Navigate to Account Settings:

• Once logged in, go to the Account or Profile section.

C. Pause or Adjust Service:

• Look for options related to managing your service. You may find an option to Pause or Suspend your service temporarily. This will prevent further charges and shipments until you resume the service.

D. Confirm Changes:

• Make sure to save any changes you make. You might receive a confirmation email about the service change.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571