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Message 1 of 2
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Flag Post

My colour HP cartridge has a problem and needs replacing as empty

HP Recommended
HP Deskjet2632
Microsoft Windows 10 (32-bit)

Instant ink colour cartridge has a problem and after taking out and reinserting it thinks it is an incompatible cartridge - HELP! HP virtual agent just takes me in circles!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @corby73

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
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