My coloured ink run out over 1 year ago and no carriage has been sent ( keep receiving only black)

[ATEG]

I have been with Hp Instant ink since 2014.

I  run out off my coloured ink over 12 months ago and nothing has been sent since. They keep sending me only the black cartridge replacement.

That is really frustrating, especially when that there is no way of contacting them directly. They keep  changing me monthly for the service though. 

That is unacceptable. 

If I don't receive the coloured cartridge by the end of this month I am planning to cancel the service. 

[Anand_Andy]

Hi @ATEG,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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