My computer screen keeps jumping

[Pamsha]

My HP laptop screen keeps jumping. Any solutions?

[TEJ1602]

@Pamsha, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, check in the BIOS if the issue persists, here is how you do it-

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F10 once for BIOS. 

Keep me posted for further assistance.

[Pamsha]

Product F7R81EA#ABV

Serial 5CB4073HYK

[TEJ1602]

@Pamsha

Thanks for replying!

check in the BIOS if the issue persists, here is how you do it-

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F10 once for BIOS. 

Also, follow the steps below-

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device checkbox > Uninstall.

4) Restart the computer. 

Try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

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