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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2655 All-in-One Printer
Microsoft Windows 10 (64-bit)

My printer when i use it from laptop it says payment methods change. I have tried to add 2 different cards. I tried to change the plan it changed on the same card. When i see in hp instant link online page it says printer is offline. I have tried to reset the printer couple of times but it doesn’t work. I have tried every possible way to get to connect my printer with laptop. I have tried even with phone. 

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HP Recommended

Hi @Dhvlz,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

f your printer cannot connect to HP Instant Ink, it stops printing and displays a message.

Make sure your connection is compatible with Instant Ink.

 

Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

A USB connection to a computer does not work if it is the printer’s only connection. Connect the printer directly to the internet by Wi-Fi or ethernet to use Instant Ink.

 

Make sure your router is on and connected to the internet. If you have another device on the same router, make sure it can connect to the internet. If the router is not connected to the internet, contact your network service provider.

Check the printer connected to the router.

 

Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

 

Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.

When your printer is connected to the Internet, sign into your Instant Ink account:

 

You may also refer to this document for further assistance. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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