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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-16-2021 03:24 AM

HP Recommended
Product: Envy6000

My first replacement cartridges are showing as shipped on 3 January but haven’t arrived - no tracking number is showing. I have no black ink and as I need to urgently print some paperwork, I’ve annoying had to buy a cartridge. I suppose using this will mess up the Instant ink system though. Is everyone having this issue? Thanks. 

3 people had the same question
2 REPLIES 2

‎01-18-2021 12:20 AM

HP Recommended

@AnnieUlt, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

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TEJ1602
I am an HP Employee

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‎01-20-2021 01:43 PM

HP Recommended

Have same issue, shipped 3/1/21, no tracking details.  Well past ten day delivery estimate.

 

Impossible to get support re issue from HP.  Virtual assistant goes round in circles.

 

Very disappointing.  Will probably cancel subscription as service is unreliable.

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