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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bfrs
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Message 1 of 4
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My instant ink status page will not contact my printer tho printer connected wirelessly to internet

HP Recommended
Envy 5030 all in one printer
Microsoft Windows 10 (64-bit)

When I sign in to my instant ink account when  I hit the’ contact my printer’ icon it ends up saying unable to connect to printer.


As a result I am unable to find out how many pages I have printed in my account’s status page. 

I have been trying to connect for several days now.

 

The printer’s wireless connection light is on and I am able to print documents wirelessly.

 

 

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Bfrs, Welcome to the HP Support Community!

 

I understand you are not able to check the information on the Instant Ink account. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

If the issue persists, perform steps from 1 to 6 mentioned in this document - 'Connect Printer to Update Status' Message Displays

 

If the above did not help, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Bfrs
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I have tried the solutions outlined in your reply and they have not worked.

 

I have switched router, printer and computer off and back on.


i also followed the steps one to six from the link you sent.

 

I also have uninstalled and reinstalled web services on the printer itself.

 

The printer is connected to the internet and will print wirelessly fine, so I still am at a loss as to why it won’t connect to my Instant ink account.

Is there anything else I  can  do?

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Kumar0307
HP Support Agent
HP Support Agent
24,308 24,274 1,726 2,066
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@Bfrs

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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