My instant ink will not print. I have fitted a new cartridge

[Villager5]

I have just fitted new instant ink cartridges in my HP Envy 5000.  I have done this many times before.  This time - nothing is printing.  The paper goes through as usual, the black ink prints nothing at all.  Any one know how I get hold of HP about this (in the UK).  I pay for this service every month! 

Thank you.

[sandytechy20]

@Villager5

Welcome to the HP support community.

I understand that you are getting issues with the instant ink, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.