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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jane181
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Message 1 of 2
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Flag Post

My laptops touchpad doesn't work

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (32-bit)

Touchpad isn't doing anything

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@jane181

 

I reviewed your post and I understand the touchpad is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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