My latest invoice is not downloadable

[RonF52]

I have to download my Instant Ink invoice for the period 28th August 2022 to 27th September 2022.

On the 1st of October 2022 I received an email from HP Instant Ink telling me that my most recent billing cycle had just ended, and that my invoice total had been charged to my credit card.  On the 2nd of October when I went to the 'Print and Payment History Page' the invoice was shown as 'Preparing' instead of 'Download'. When I hovered my mouse over the 'Preparing' link the message 'Check back in 24 hours for download' was displayed.  It is now 6:31 GMT on 3rd October and the problem is still there. 

Why can't I download the invoice?

[sandytechy20]

@RonF52

Welcome to the HP support community.

I understand that you are unable to download the invoice, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.