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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-13-2025 02:24 PM

HP Recommended

I registered for instaink, got my new cartridges but now my printer won't print. I'm not sure why? HP printer 2755e

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1 REPLY 1

‎05-14-2025 01:09 PM

HP Recommended

@FamiliaCortez6, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Remove the cartridges.
  4. Press and hold the power button for 30 seconds.
  5. Plug the power cord back in.
  6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
  7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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